HelpBasePro is a leading-edge, feature-packed help desk software designed for professionals
HelpBasePro is a leading-edge, feature-packed help desk software designed for professionals.
HelpBasePro will process both inbound and outbound email using either POP or IMAP or both protocols.
Inbound - Simply provide your inbound email account settings and HelpBasePro will monitor the email account.
Emails directed to, for example, your support email address are used to automatically open ticket requests and respond to the requestor. The original email is stored against the ticket as an attachment for reference. When requestors send emails with ticket request numbers in the subject line, the corresponding ticket request is updated.
You can even have intelligent network devices/servers send their device/job failure alerts to your support email address and have a ticket request raised immediately with its personalised service level!
Outbound - providing HelpBasePro with an SMTP server allows it to create and send emails which can include notifications of any type.
